Velgro Technologies Pvt.Ltd I have an overall experience of 12+ years as a trainer currently training professionals like Doctors and Nurses for OET and also train students for IELTS( Academic and General)
Her Core Skills are:
Communication and Soft Skills
Tuning up Basic grammar
IELTS and PTE Modules
US Voice and accent
Corporate culture
Communication and Email Etiquette
Effective communication techniques
(Verbal and non-verbal)
Customer relationship
Interview Skills
Personality Development
Her list of training modules includes:
IELTS (General and Academic)and PTE
Modules
Voice and Accent (Voice Modulation)
English Grammar, Verbal Communication
Corporate Communication (Neutral
Accent, Customer Relationship, Soft skill)
Business writing - Email etiquette and chat etiquette
Call Handling Skills (Customer and Client-Interactions)|nterview Skills, Group Discussion
Campus to Corporate, New Hire, Refresher & Appraisal Trainings
Conversation Skills / Effective
Communication
Customer Service Skills
Telephone Etiquette
Business Etiquette
Presentation Skills
Team Building
Communication Etiquette
Leadership essentials for Managers
Planning and Prioritization
Creativity in Problem Solving
Time Management
Coaching and Feedback
Conducting Assessments on timely basis
Her approach to training:
She provides individual attention to
every associate and creates a lively class environment wherein people
enjoying learning
Provides timely feedback for constant
improvement
She makes her sessions interactive,
informative, interesting and insightful.
Her belief that learning should be fun and is indicative in her training sessions, as many of her participants will vouch for that.
She has constantly molded up her associates/agents through innovative methods
Academic Qualification:
BSc (Information Technology), MBA (HR and
Operations)
Professional Qualification:
"Voice and Accent Trainer"
certification from HCL, Chennai
IELTS and PTE Trainer Certification, Chennai
Personality Development and
Communication Certified
Six Sigma Yellow Belt Certified (Quality
Management)